BPM for Banking Industry Examples and Benefits
- Porsha Shreves
- Jun 14, 2022
- 1 min read
With the millennial culture on the rise, banks are increasingly focusing on omnichannel operations. Customer information and services must be available through a variety of channels. Offering a seamless customer experience can increase bank profits. Advanced analytics of data from multiple sources streamlines services and allows banks to provide a personalized experience across channels. With these key business requirements, banks require a complete Business Process Management (BPM) solution to manage multiple aspects of business operations. This article will explore key BPM for banking industry examples and their benefits.
For example, a customer who deposits a check or cash communicates the details of the transaction to their mobile banking app. That customer then receives an update on the status of their transaction within seconds. By leveraging BPM in banking, banks can automate tasks across multiple channels, providing a unified view of customer-based operations. And, these solutions aren't limited to banks. Pega is a world-renowned leader in business process management, and its banking solutions help banks achieve unprecedented levels of customer satisfaction, operational excellence, and business agility.
AI-based BPM solutions automate the transcription and analysis of conversations. They automatically classify conversations and can assess the performance of sales representatives. Manual transcription of conversations requires listeners to hundreds of hours of conversations to make accurate transcripts. AI-based solutions learn from historical records and use natural language processing techniques to understand what customers and sales representatives are saying. For example, an AI-based BPM solution can automatically categorize conversations and identify which sales representatives have a high potential for success.
SITES WE SUPPORT
SOCIAL LINKS
Commenti